General Terms and Conditions of Sale

Scope of application

These General Sales Conditions determine the conditions applicable to sales made by WAPI, Promotional Marketing Solutions, hereinafter referred to as "WAPI" and their buyers, hereinafter referred to as "consumer", and regulate the rights and obligations of both parties and supersedes any non imperative law.

Any exception or amendment to the Terms and Conditions takes the form of private condition and is only valid if made in writing, accepted, and signed by the legal representative of both parties, prevailing in this case on the first.

Any and all conditions that the consumer may insert into documents of any kind that is contradictory to the provisions of the Terms and Conditions will be void and without value.

WAPI reserves the right to update, add or remove clauses to the General Sales Conditions without prior notice to the Consumer.

Product Selection

The Consumer is entirely responsible for the selection(s) of product(s) purchased as well as the use or function to which they relate. Therefore WAPI cannot guarantee and is not responsible for the suitability of the product for technical applications required by the consumer, nor the full range or part of the objects aimed for in making the purchase. WAPI attempts to illustrate and describe as accurately as possible the colours of the products that appear on its web site and in the quotations provided to customers, but cannot guarantee that the colours of the products delivered exactly match the colours that are displayed on the customer's monitor. Products purchased by customers may be displayed on Wapi's website for advertising purposes only.

Acceptance of Orders

Products distributed by WAPI are meant for advertising and/or promotional use. For any other uses, WAPI disclaims any liability and/or penalty it may incur due to the use by third parties for purposes other than those stated here.

All orders must be confirmed via the website or email.

All requests for samples or other similar and related requests will have to be carefully analyzed and validated by WAPI.

The minimum order value is of 60.00 € (Thirty euros) plus the value of transport and VAT legal rate. The minimum purchase value of a product with customization is 100 € (one hundred and fifty euros) plus transportation value and VAT legal rate.

No order will be considered as approved by Wapi until the latter confirms it unconditionally in the order confirmation. Wapi reserves the right to refuse any order without the obligation to state its reasons. If your offer is not approved and any payment has been made into their account, the full amount will be refunded to you.

In the event of a temporary stock outage WAPI will contact the Consumer directly and agree on a resolution agreed upon between the parties.

The Customer can customize each product with an image, logo or text. Should you wish to customize a product with your logo or an image, it is your obligation to provide the material in a reproducible format that is, according to Wapi's discretion, of good quality. Wapi strives to illustrate and describe as accurately as possible the result of the customisation in its quotes and in the proof/print mock-up, in such a way that it acts as proof for the customer to express its compliance.

Each order that includes customisation is checked by Wapi and/or its suppliers. Wapi reserves the right to adapt the customisation designs if the printing process so requires. In this case, Wapi will send a final proof by email to the customer to request compliance.

There may be slight differences between the printed products and the proof that is shown on the screen or emailed to the customer, not strictly related to shades, logos or dimensions, without this being classified as a defect by Wapi.

Prices displayed

The prices applied are those which are on the website, barring a typographic error.

The prices shown on the website are valid until future changes or rectifications and without prior notice. Wapi sells its products in EUROS. The available payment methods are bank transfer, Paypal, ATM reference, credit card, and MB Way.

WAPI does not reserve the duty to alert the Consumer in any case of change and / or correction of the proposed prices.

Prices shown on the "Store" do not reflect VAT at the current legal rate.

The Customer will always be responsible for any other tax applicable in the territory where the products are sent.

The exception to the previous point occurs only at the completion of orders, where the website features a section with the VAT to the legal rate to apply.

Order fulfillment

Items featured on this website may occasionally suffer slight changes in shape and / or color without notice.

WAPI reserves the right to  not fulfill an order in the event of a breach of these conditions by the Consumer.

WAPI will only process the order of the consumer when its value has been paid.

Orders are delivered without shipping time commitment, since this is the responsibility of third-parties other than WAPI.

WAPI is not responsible for the correct delivery of the goods to the consumer as of the goods' timely dispatch from its facilities or from its partners facilities.

WAPI will assume the cost of shipping to the Consumer' facilities in the event of an order with a cost, before VAT, of at least €350.00 (three hundred and fifty euros).

Transport costs presented on WAPI's website, despite being the closest possible to the final value, are merely indicative. These values ​​may change after the processing of the order.

All orders, even when supported by WAPI, travel at the risk of the Consumer.

To avoid incidents/difficulties with delivery by the carriers (address errors, inability to find someone at home, etc.), it is essential that the Customer provide correct contact information and telephone number(s). If the customer wrongfully fails to accept delivery of the products, to provide information or instructions, or in any other way fails to offer the cooperation necessary to receive delivery of the products and/or the provision of services, Wapi is under no obligation to refund the corresponding amount and will be entitled to take all measures it deems appropriate (e.g. storage with third parties), at the customer's own risk.

Wapi will endeavour to process the order and manufacture the products within the timeframe specified for each item. Product delivery times mentioned by Wapi are indicative only.

Force Majeure

In cases of force majeure on the part of Wapi, the company shall have the right to suspend the execution of the contract or, if it so decides, to partially or fully dissolve the contract without being obligated to compensate the client.

Force majeure for Wapi includes any reasonable circumstance that prevents Wapi from fulfilling the established agreement. Such circumstances may include transportation issues, total or partial non-compliance by Wapi’s suppliers, total or partial non-compliance by third parties contracted by Wapi to implement the agreement, restrictive government measures of any kind, including failure to obtain a necessary permit, disruption or interruption in the supply or availability of any energy source, disruption in the operation of utility companies, or interruption/cessation of the supply of raw materials, semi-finished and/or finished products, as well as any circumstance that, logically, Wapi could not have foreseen or controlled.

Liability and Exclusion of Liability

Unless expressly stated otherwise in these terms, Wapi's liability concerning any purchased product will be strictly limited to the purchase price of the said product.

Wapi will not be liable for any loss or expense to the customer as a consequence of the delay in the delivery of the products, regardless of the cause. Wapi reserves the right to deliver products at different times. If the entire order is delivered at different times, each delivery shall constitute an independent contract. The Consumer cannot withdraw from the contract (in its entirety) if Wapi cannot fulfil one or more of the deliveries, or if the customer has a claim relating to one or more deliveries.

Acceptance of complaints, returns and order cancellations

WAPI may cancel any order free of charge as long as the order status is not being processed or executed in the factory. From the moment WAPI processes the order, the cancellation process must be agreed between the parties, incurring the customer to pay any charges inherent to it.

WAPI only accepts complaints when addressed in writing by the Consumer.

Complaints are only accepted for incomplete orders, with a total deviation of 1% in relation to the quantities invoiced, wrong orders or defective products, and when complained against within 5 working days of the date of receipt of the order by the Consumer, as they are custom-made or personalised, sent in scale models and printed. All processes are agreed in advance with the customer.

After the deadline stipulated in the previous point, WAPI considers the order accepted by the Consumer for all its purposes.

The consumer has the right to terminate the contract within 14 days, without incurring any costs, subject to the exceptions set forth in paragraph 3 of Article 12 and in Article 13 of DL No. 24/2014, of 14-02 in its current wording, and without the need to state the reason, as provided in Article 10 of said DL 24/2014, following, for this purpose, the procedure provided in the respective Article 11 consultation with DL No. 24/2014.

In the specific case of custom-made or personalised goods, according to a mock-up previously sent to the Consumer and printed in accordance with his/her choice, returns must be made within 3 working days from the date of receipt of the order. In any case, the goods must be properly packed in their original boxes/bags/packaging.

Claims relating to damage during transport will only be accepted when documented on the carrier's delivery slip in the appropriate space on the document or equipment.

It is the responsibility of the Consumer to check the goods when received.

If you find that the product you receive is not in the condition agreed upon, please contact us. WAPI will replace the defective units or refund the purchase price. WAPI will not accept any returns of products without a justifiable cause, as the products are custom made or personalized/printed in agreement with the customer.

In the event of a partial return of an order, WAPI reserves the right to revise and adjust the prices charged to the final quantity of items actually purchased by the Customer.

The collection of the merchandise claimed or returned must be made under the exact conditions and that the delivery took place, both in terms of its conditioning and in terms of the place of collection.

The above information does not dispense with consulting the legislation in force and applicable to the specific case, in particular consultation with DL No. 24/2014, of 14-02, in its current wording, whose consultation with DL No. 24/2014 is the consumer's responsibility.

Conditions of payment

Payments are made upon order confirmation, via website or e-mail using the payment methods provided.

The available payment methods are bank transfer, ATM reference, credit card and MB Way.

In all cases, WAPI will only start the Consumer order processing from the moment the amount is credited.

Wapi sells its products in EUROS and the payment methods are present on our website. Wapi reserves the right to obtain confirmation of payment before accepting and/or shipping the Customer's order.

All payments to WAPI must be made via the indicated payment methods and directly to WAPI's headquarters.

WAPI reserves the right to stop the fulfillment of an order to the Consumer if the standards set forth in the preceding paragraphs have not been met.

In case of dispute, the competent court of jurisdiction will be the Consumer Conflict Arbitration Center of the District of Coimbra.

Product customization

The number of customized products may vary from the customer's request, by 3%.

WAPI does not guarantee that the customization of items with Pantone Color will exactly match the Pantone reference, especially when customization is applied on colours and/or surfaces other than white.

For physical samples of customized products, the price will be agreed between the parties.

The logo or image to be applied in the customization of products must be delivered in vector format and editable form,  namely PDF (.pdf), EPS (.eps) or Adobe Illustrator (ai). Otherwise the cost of artwork preparation will be charged to the consumer. The cost is to be agreed between the parties.

To determine a deadline for the production of a custom application, it is up to the consumer to consult WAPI to deliver an estimated period of production.

WAPI will always provide a pre-production model to the consumer, which must be validated and confirmed in writing.

Personalized products or customized gifts may change in terms of packaging and packaging as compared to non-printed products without prior notice.

Contact us!

If you need to make an inquiry about the status of your order or clarify any doubts related to the ordering process, a specific product feature, or any other important clarification, you can do so using one of these options:

By phone: (+351) 239 093 967

(Cost of call to the national landline network)

Email: geral@wapi.pt