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Notice to Consumers (under Law No. 114/2015, September 8) In accordance with Law No. 144/2015, September 8, we provide on this page a list of the Consumer Conflict Arbitration Centers recognized by the Directorate General for Consumer Affairs, and to which you can turn in case of dispute with WAPI, Soluções de marketing promocional, Lda. If you are dissatisfied and wish to expose your situation, you may do so by contacting the Alternative Dispute Resolution Entity competent for your geographical area.

Alternative Dispute Resolution Entities

Consumer Conflict Arbitration Centers

  • Entity: CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
  • Website: http://www.arbitragemdeconsumo.org
  • E-mail: cniacc@unl.pt
  • Address: Faculdade de Direito da Universidade Nova de Lisboa, Campus de Campolide, 1099-032, Lisboa, PORTUGAL
  • Phone Number: (+ 351) 213 847 484
  • (Local call to the national landline network)
  • Entity: CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
  • Website: http://www.consumidoronline.pt/
  • E-mail: apoio@consumidoronline.pt
  • Address: Avª. 5 de Outubro, nº. 55, R/C Dtº - 8000 - 075 - Faro - PORTUGAL
  • Phone Number: (+ 351) 289 823 135
  • (Local call to the national landline network)
  • Entity: Centro de Informação de Consumo e Aribtragem do Porto
  • Website: http://www.cicap.pt
  • E-mail: cicap@mail.telepac.pt
  • Address: Rua Damião de Góis, 31, Loja 6 - 4050 - 225 Porto, PORTUGAL
  • Phone Number: (+ 351) 225 508 349
  • (Local call to the national landline network)
  • Entity: Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
  • Website: http://www.triave.pt
  • E-mail: triave@gmail.com
  • Address: Rua Capitão Alfredo Guimarães, nº. 1, 4800 - 019 Guimarães - PORTUGAL
  • Phone Number: (+ 351) 253 422 410
  • (Local call to the national landline network)
  • Entity: Centro de Informação, Medição e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
  • Website: http://www.ciab.pt
  • E-mail: geral@ciab.pt
  • Address: Rua D. Afonso Henriques, nº. 1, 4700 -030 Braga,  PORTUGAL
  • Phone Number:  (+ 351) 253 617 604
  • (Local call to the national landline network)

In accordance with REGULATION (EU) No 1215/2012 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 12 December 2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters, specifically Article 25 - Section 7, it is agreed between the parties that the court competent to decide any disputes that have arisen or may arise from the legal relationship established between Wapi and the entities or companies with whom such legal relationship is established belongs exclusively, and by agreement accepted in this manner between all parties, to the court with jurisdiction in Portugal for the resolution of such disputes at an international and/or European level, currently the Central Civil Court of Porto, District of Porto. This convention or agreement between the parties is considered accepted from the moment the proforma invoice or, if this does not exist, the final invoice that titles the purchase and sale and/or provision of goods or services is received at its destination.