In a market where every detail matters, the choice of personalised promotional gifts can make the difference between a memorable campaign and more of the same. At WAPI, a Portuguese company delivering throughout Continental Europe, we have designed a fully digital, secure, and efficient process so that in just a few steps, you can order items that strengthen your brand identity.

1. Choose the Ideal Product for Your Business

Upon entering our online store, you will find a wide variety of products — from ergonomic pens and eco-friendly textiles to tech gadgets and office accessories — accompanied by detailed descriptions and high-resolution images. We recommend reflecting on your target audience profile and the purpose of your campaign: an organic cotton bag highlights your environmental concern, while a fast-charging powerbank will always be appreciated by those on the go. Although we take great care with visual representations, slight colour differences between screen and final product may occur; thus, the final decision on how to use each item remains at your discretion.

2. Securely Finalise Your Order

To place your order, simply fill out the form on our website or send us an email with all the order details. Please note that the minimum order value for products without customisation is €60 (plus shipping and the applicable 23% VAT), while for customised products it is €100 (plus shipping and 23% VAT). For orders destined for Continental Europe, a minimum of €500 (excluding VAT) applies to benefit from special shipping conditions. Your order is only confirmed after validation by WAPI; in case of stock unavailability, we will contact you immediately to present the best alternative solution.

3. Customize Your Gift with Quality

Personalisation is the heart of any promotional gift. To ensure sharp results that remain true to your visual identity, we kindly ask you to send us your logo in EPS vector format, with a minimum resolution of 300 dpi. If your brand uses specific colours, always indicate the corresponding Pantone code so we can accurately reproduce the desired shades. It's also important to specify the quantity of each item, as larger volumes allow for better pricing conditions. Once we receive the files, our production team will prepare a digital proof (mock-up), which will be sent to you for approval. At this stage, you may request adjustments to the positioning, scale, or colour, ensuring the final product reflects exactly what you envisioned.

4. Available Payment Methods

For your convenience, we offer several payment options: bank transfer, Multibanco reference, MB Way, and credit card. All amounts presented on the website are in euros (€) and include VAT at the legal rate in Portugal of 23%. Our portal uses SSL encryption, ensuring that each transaction is processed with the highest level of security and confidentiality.

5. Fast Deliveries Across Continental EU

WAPI delivers exclusively to Continental Europe, using trusted carriers to ensure speed and reliability. For orders in Mainland Portugal with a net value of €150 or more (excluding VAT), we offer free shipping. In other areas of the continental EU, shipping is free for orders over €500 (excluding VAT). Please ensure that the delivery address and contact details are filled out accurately, avoiding locations such as trade fair parks or exhibition venues, where we do not deliver. The dates provided at the time of order are estimates, as they depend on the couriers, but we monitor each shipment to minimise delays.

6. Quality and Satisfaction Guarantee

Our commitment to excellence begins with the choice of materials and continues through to final quality control. Although slight variations in tone or proportion compared to the digital proof may occur — natural in the printing process — we ensure that none of these details constitutes a defect. WAPI strives to meet your expectations at every stage, providing dedicated support and tailored solutions whenever last-minute needs arise.

Information about the purchasing process

Can I place an order as an individual?

Yes. Whether you are purchasing on behalf of a company or as an individual, you can buy the merchandise you need from WAPI, with or without customisation. Please note that we set a minimum order quantity for each product.

Since our purchasing process is 100% online, we do not conduct commercial visits, but you can find all product information on our website. Additionally, our Customer Support team is available to advise you on anything you need, with no obligation.

Why are prices lower when I order more?

Each production run involves a fixed cost to operate the printing machinery. That’s why the higher the order quantity, the lower the unit price, since these fixed costs are spread across more items. We also apply special discount pricing as the order quantity increases.

What payment options are available to buy your products?

We offer various payment methods, including bank transfer, Multibanco reference, MB Way, and credit card.

Can I see the product before printing to evaluate the material quality?

Yes. We can send you a physical sample without printing, so you can check its size, colour, and shape to see if it suits your brand.

How are delivery times calculated?

The delivery time includes both production and shipping from our factory to the final destination. After confirming your order, you will receive a print proof within 24 hours. Production begins only after your approval of this proof and confirmation of payment. From that moment, the delivery timeline begins. You should receive your order within 7–11 business days, depending on the product model, quantity, and customisation complexity. The estimated delivery date is always included in the quotation.

Is there a minimum order? Can I buy just one unit?

At WAPI, we work with very low minimum quantities, but we do not offer the possibility to purchase just one unit. The minimum quantity varies by product, so we recommend checking the product page for this information.

What do the “starting from” prices on your website mean?

The “starting from” prices shown correspond to the unit price for 10,000 units without customisation.

What does the product customisation price include?

The price we present includes all customisation-related costs: vectorisation of most logos (depending on complexity), machine setup, product handling, and printing.

Can I change or cancel my order after confirming it?

Yes. You can cancel or change your order, as long as it has not yet gone into production.

If a product is defective, will I get a refund?

Yes. Please send us several clear photos showing the defect (ideally visible on multiple units, if applicable). Our Customer Service team will analyse the issue and proceed with a refund, credit, or replacement of the defective items.

Can I receive a printed sample with my logo?

Yes. However, a customised physical sample can be costly. We recommend requesting a free virtual mock-up, and if you have doubts about material quality, ask for a physical sample without printing.

Can I order a quantity different from the options shown on the website?

Yes. Our price calculator shows preset quantities as a reference. However, you can enter any desired quantity in the text box below to see the applicable price.

Are delivery times guaranteed?

We always do our best to meet the indicated delivery times, as we know how important it is for your order to arrive on time. However, we cannot always anticipate or avoid delays or unforeseen events beyond our control.

Don’t you have an intra-community tax identification number?

If you do not have this number, Wapi is legally obliged to include VAT in the invoice.

If you plan to engage in business activities in Europe, you can request an international tax identification number from your country’s Tax Authority. A VAT refund request can also be made through the appropriate tax administration.

However, VAT cannot be exempted if the customer is not registered in the VIES system.

What are the benefits of an intra-community tax ID number?

International trade is not always considered fully reliable, as recovering unpaid invoices can be time-consuming. Having a valid VAT number adds credibility, showing that the company is properly registered.

Also, VAT is not applied on cross-border purchases within the EU when the supplier and buyer are in different member states and the buyer has a valid VAT number. This allows lower prices for businesses.

However, even if the company is based in the EU and validated in VIES, if delivery is made to mainland Portugal, VAT must be charged at the legal rate of 23%, due to Portuguese legislation.

What about individuals?

If the purchase at Wapi is made by a private individual, VAT must be charged — currently 23% in Portugal. This is because the taxation location corresponds to the place of delivery. Portuguese VAT will be included in the price and clearly itemised in the invoice.

Since Wapi is based in Portugal and invoices as a Portuguese company, EU business customers may benefit from VAT exemption, only if they have a valid intra-community tax ID. Otherwise, VAT will be included in the invoice.

Information about logo printing

What types of logos are suitable for printing?

It depends on the printing method. For digital printing, no special file is needed — we accept .jpg or .pdf files with 300 dpi resolution recommended. For other printing techniques, a vector file in .eps format is ideal.

What is a PMS colour and why do I need it?

A PMS (Pantone Matching System) assigns a specific numerical value to each colour, ensuring that the printed colour matches your brand exactly. If you don’t know your logo’s PMS, we’ll find the closest match.

How can I be sure my order will print correctly?

We first send you a virtual sample with the quote so you can visualise the product with your logo. After you confirm the quote and order, you’ll receive a digital print proof with full printing details. Only after your approval does production begin.

Can the logo be printed in more than one position?

Yes. Please contact our Customer Support team if you wish to customise a product in more than one position.

Can I choose the colour of laser engraving?

For laser engraving, the colour depends on the material, so it is not possible to choose a specific colour.

Can I print the logo in a position not mentioned on the website?

There may be additional print positions available. Contact our Customer Service team with the product reference, and they’ll provide the options.

What if I don’t have a logo or design?

If you don’t have a logo or image but still want a customised product, we can print any text you like using the font or style you indicate.

What does it mean for a logo to be vectorised?

A vector logo is made up of shapes and lines (not pixels), so it maintains its quality at any size. Common vector file formats include .pdf, .cdr, .svg, .eps, and .ai.

When will I receive the print proof with my logo?

After confirming the order, you will receive a print proof within 24 business hours. This proof is more detailed than the virtual sample and is prepared and reviewed by our production team.

Do I pay more to print the same logo in different product colours?

No extra cost applies if the logo and its colour remain the same. For example, you can order red, blue, and black bottles and print the same white logo on all, with no extra charge.

Can I print a gold or silver PMS colour?

Not all products support direct printing in gold or silver PMS colours. However, we can select a similar PMS tone to create a metallic effect.

Delivery and Shipping

How much does shipping cost?

Shipping to mainland European Union countries costs €29 for orders under €500. For mainland Iberian Peninsula, the cost is €6.90 for orders under €150. Express shipping is available in some cases — for more details, contact our team.

Is Express Shipping available to reduce delivery times?

Yes. Depending on the type of merchandise, we can offer a fast shipping option to reduce delivery time. Please contact us for details about the specific product you are interested in.

When will I receive the invoice for my order?

We usually issue the invoice as soon as the order is shipped or delivered. However, if you need it earlier, simply contact us, and we’ll send it to you by email as soon as possible.

Do you ship to the Azores or Madeira?

No. Currently, we do not ship to the Azores or Madeira with our standard shipping service. However, this service is available for all of mainland Portugal.

When will my order be delivered?

The usual delivery time for our corporate merchandise is 7 to 11 business days from the final approval of the print proof. However, depending on the product and printing technique, this time may vary. You can view the estimated delivery time after selecting the colour, technique, and quantity of the product.

Who will deliver my products?

We partner with top shipping providers to ensure your order arrives as quickly as possible. Depending on the warehouse and production location, we may use different couriers. We currently work with TNT, DHL, and UPS.

I didn’t receive my order on the expected date. What should I do?

If your order hasn't arrived by the expected date, there might have been a delay. You can contact the shipping provider directly using the tracking number we sent you. They will provide updated delivery information.

Can I change the delivery address for an order already in production?

Once your order enters the production phase, the delivery address cannot be changed. Please ensure all details are correct before approving the print proof.

How can I check the status of my order delivery?

When your order is shipped, you'll receive a tracking code. You can use this code on the courier's website to see the real-time status of your delivery.

Conclusion

Buying custom promotional gifts online at WAPI means choosing a partner that combines technology and expertise to offer a fast, transparent, and high-quality service. With coverage across Continental Europe, easy customization, and a wide range of products, we’re ready to help your brand stand out at any event or promotional campaign. Visit our site, choose your ideal gift, and delight your clients with items that make a lasting impression.